Shipping and Returns

CHRISTMAS ORDER TIMES
UK
Order before 20th December to guarantee XMAS delivery

Europe
Order before 17th December to guarantee XMAS delivery

WAREHOUSE CLOSED 25/26th DECEMBER & 31st Dec / 1st Jan 2025

SHIPPING
In the UK we charge £3.95 tracked deliveries.
Please take into consideration that occasionally there are delays due to the third party services we use. 

All orders shipped outside UK will be charged a fee of £14.99-17.00 not including duties. This can take up to 2-15 days. 

Any import duties and taxes that are charged when the package reaches the destination country, are the responsibility of the recipient. For further questions related to customs charges, please contact your local customs office. 
eyeam is not responsible for any delays or other issues that may arise when shipping internationally.

RETURNS
At eyeam we offer a 14 day return policy from the day of arrival of the parcel of unopened product. The item must be returned to us unworn/unopened, in perfect condition and in it's original packaging in order for us to process the return. 

Please contact us to help process the return before 14 days of the purchase. 
Please be aware that we do not accept liability for shipping loss or damage of returned goods. 

If the product is faulty, we will replace is immediately. 

There is no on refund international duties and taxes. For more information on reclaiming international duties and taxes, please contact your local customs office.

REFUNDS
We offer refunds if the product is returned within our 14 day return policy. We also offer refunds on faulty products but not on products that are damaged by the customer.